Job Requisition Number: 25598. The Engineering Research Support Organization (ERSO) supports 220+ faculty affiliated with 22 campus-wide departments, schools and colleges, with over $84 million in annual research expenditures, and over $ 5.7 million in annual administrative operating budget. The total research expenditures administered by the unit represent 16% of campus-wide research expenditure volume. The mission of ERSO is to provide an integrated and effective research administrative center to support and encourage healthy growth in the College of Engineering research enterprise.
ERSO is an exciting place to work and offers great learning and growing opportunities. We hope that you will consider joining our team!
This position involves the processing and servicing of a variety of operational, personnel, and financial transactions and services. Duties include cashiering, payroll, accounts receivable, accounts payable, collections, data collection and data entry, analysis, review and control, customer servicing, and reporting.
60% Operations: •Processes complex business requests in a high volume unit for travel and entertainment reimbursement, travel advances, removal expenses, honoraria payments, stipend, supply reimbursements, and other payment requests. •Reviews, ensures accuracy, and compliance on all B&FS transactions, including T&E reimbursements and BearBuy vendor payments. Ensures that all entertainment requests are in compliance with ERSO and College/School/Units procedures and University policies. •Monitors and reviews the T&E Reimbursement/ Payment Services queues in Intranet and BearBuy on a regular basis. Ensures information is entered into appropriate campus system in an accurate and timely manner, within the Service Level Agreements. •Advises non-US citizens and sponsoring staff of foreign visitors of visa requirements to qualify for travel reimbursement according to immigration regulations. •Provides guidance, direction, and training to campus department users in Travel and Entertainment policy and use of the online travel and entertainment request reimbursement system and ERSO processes. •The incumbent proactively works to resolve customer issues, manages customer expectations, and analyzes the workload of the group to identify opportunities for improvement and new enhanced services. •Proactively work with customers to ensure that the reimbursement process is compliant with UC policies. •Serves as the initial reviewer of exceptional reimbursement requests and hotel and other event contract. Follows established Department process to route to authorized campus officials, etc. •Understanding of the chart of accounts, including assigning the appropriate account code of expense type and working in the correct Org Node. •Anticipates and resolves operational, fiscal, or other non-routine problems. The incumbent will evaluate related work flow within and between Business Services their service units, noting bottleneck problem areas and recommends and implements solutions. •Ensures that business processes, procedures, service delivery and records management are uniform, consistent and efficient in the new administrative structure. •Ensures the entire P to P (Procure to Pay) process is completed – ensures payment to vendor or individual is finalized.
20% Customer Support /Problem Resolution/Intranet & BearBuy Support: •Provides customer service support as a member of the ERSO email aliases help group, in a professional, timely, authoritative, and consistent with ERSO processes and UC policy. •Partners with customer to resolve issues related to T&E reimbursements and other payment requests. •Proactively follows-up with customer throughout the resolution process. •Provides assistance to customers using the ERSO Intranet system by answering questions, offer 1-1 training, and demonstrate system features. •Possess a comprehensive understanding of the campus systems; Intranet, and department file management system in order to quickly gather the necessary information to resolve issues. •Provides clear information in written and/or verbal format to inform the customer the final resolution and throughout the process. •Participates in team meetings to define, enhance, and recommend changes to the Intranet and other unit process in order to gain efficiencies. •Communicate in a friendly manner and provide excellent customer service.
20% Blucard / Event Planner Card (EPC) Procurement: •Serves as the main point of contact for assigned customer base served for procurement card programs. Establishes procedures and best practices in the appropriate use of Event planning card for university sponsored events. Coordinates all necessary communication, paperwork and internal training to ensure compliance of Bus-43 and Bus-79. •Reconciles Blucard transactions, as a backup, for purchases made with Department issued Blucard or EPC. •Adheres to all Blucard/EPC compliance requirements. •Stays abreast of campus compliance and requirements regarding the Procard program. Ensures ERSO practices are in compliance with program requirements. •Gathers all necessary information for internal Procard audits dealing with reimbursements. •Determines which Procard is appropriate for each transaction and seeks opportunities to expand the EPC/Blucard program in ERSO.•Strong interpersonal skills, analytical skills, service orientation, active listening, critical thinking, attention to detail, ability to multi-task in a high volume environment, organizational skills, effective verbal and written communication skills, sound judgment and decision-making; ability to develop original ideas to solve problems. •Take the initiative to solve complex problems and provide follow through. •Perform detailed work and complex calculations with a high degree of accuracy and to identify, research, and resolve problems independently. •Ability to conduct business within a continuous improvement environment based on benchmarking, customer feedback and operational and performance measurements. •Work with a customer service attitude. •Ability to work in a fast paced and changing environment. •Bachelors degree in related area and/or equivalent experience/training.
The University of California was chartered in 1868 and its flagship campus - envisioned as a "City of Learning" - was established at Berkeley, on San Francisco Bay. Today the world's premier public university and a wellspring of innovation, UC Berkeley occupies a 1,232 acre campus with a sylvan 178-acre central core. From this home its academic community makes key contributions to the economic and social well-being of the Bay Area, California, and the nation.