Position Summary Convene is reimagining how space, service and technology can support more productive and enjoyable meetings. We are inspired by the belief that environments have the power to positively influence the activities that happen within them. The strategic importance of a client event and the resounding implication of its outcome give us a profound sense of responsibility and purpose. We are honored and grateful to be the host of these occasions and are committed to pursuing better ways to support them.
We host Fortune 500 companies’ most important meetings. The creativity that is cultivated by our spaces and productivity efficiencies leads to amazing ideas and better flow of business. Meeting and event planners find a consistency in our brand and services while experiencing the ease of doing business with us.
The Technology Manager provides and manages all services used to deliver information technology to our customers and associates including networking, desktop support, audio, video, HSIA, audio & video conferencing, webcasting and basic lighting for different types of meetings and events. He/she works closely with customers to deliver an excellent meeting, conference, and working experience. Technology Managers oversee Technology Specialists in supporting/executing customer needs and helps manage, train and lead Specialists in personal, technical and career development/training. The person in this role also works directly with the sales and production team to ensure an organized commitment to excellence.
High school diploma/GED required, Bachelor’s Degree preferred
3+ years’ experience in managing IT and AV equipment and computer software systems
Experience leading team members
Customer service or hospitality experience preferred
Knowledge and Skills
Demonstrate extensive knowledge of audiovisual equipment including analog/digital audio mixers, wireless microphone systems, seamless video switchers, and projectors/displays
Possess an understanding of Crestron control, and hardware endpoints
Basic knowledge of data networking principles, architecture, and applications
Experience in the basic installation, configuration, operation and administration of operating systems, applications and hardware for Macs, PCs, LANs, servers
Proficient in Microsoft Office and Apple iWorks suite of business applications.
Ability to lead and manage other team members while working effectively with both internal and external clients
Experience with CRM applications
Flexible, long, and weekend hours sometimes required
Ability to move, lift, carry, push, pull, and place objects up to 25 pounds without assistance
Ability to reach overhead and below the knees, including bending, twisting, pulling, and stooping
Ability to stand, sit, or walk for an extended period of time
Ability to climb and work on a ladder for lengthy periods of time
Duties and Responsibilities
Provide ad-hoc troubleshooting and assistance to customers of all technology competency levels
Management/troubleshooting of AV equipment, including but not limited to audio, video, lighting, computer networking systems and hardware both in-house and client systems
Evaluation and trouble-shooting personal computer hardware and software, peripheral device, mobile devices and network component problems
Preprogram coordination with client ensuring that all of their technological needs are met and in place for their arrival
Provide consultative approach to technology sales for client programs
Ensure that booking guidelines are followed, and that all leaders are maximizing space and revenue through audits and the weekly program execution order meetings.
Provide genuine anticipatory customer service by establishing good working relationships with Convene team members, divisions and vendors
Attend PEO, Pre-Con, and pre-production meetings as needed
Direct day-to-day floor operations of Technology Specialists, including set and strike, scheduling, etc.
Create weekly schedule for Technology Specialists and coordinate with other locations to share resources
Make personal contact and maintain positive relationships with clients and assist with any reasonable requests during programs
Interact with Relationship Sales Managers to ensure a thorough understanding of the client experience with Convene prior to the start of their meeting/event
Prepare and follow-up on all sales quotes using revenue maximization techniques in accordance with Convene standard operating procedures
Assist in any areas of daily operation
Training & Development
Cross-train in other conference center related areas
Assist with developing healthy employee relations climate, including employee motivation and coaching
Participate in collaborative project efforts with both the technology team and other departments
Participate in employee appraisals
Mentor Technology Specialists to provide a consistent level of customer service
Interview and hire prospective candidates for all positions in the department using targeted selection
Stay current on industry trends in special events/meetings through benchmarking, trade publications, competitive shopping, and special event conferences
Review all departmental SOPs on a quarterly basis and update as needed
Responsible for weekly financial reporting of client programs, tracking labor hours/dollar amounts, and other departmental expenses
Review P&L/General Ledger reports for department/location ensuring accuracy
Approval and submission of vendor invoices to Accounts Payable in a timely fashion
Participate in annual budgeting process for team member’s location
Completion of weekly/monthly status reports
Maintain and up hold Convenes cultural standards
Perform other duties as requested by management
Show initiative and drive to solve problems
Portray a polished, professional image according to Convene dress code standards
Equipment & Technical Qualifications
Audio: 4-24 channel analog/digital mixers, wireless microphone lavaliers and handhelds, push to talk microphone systems, audio recorders, Biamp Tesira systems
Video: Switchers, projectors, LCD displays, Crestron DM/NVX systems
Lighting: Up lights, GOBOs, Basic dimming
IT: Wi-Fi troubleshooting, connecting hardline internet, Knowledge of DHCP/Static IP addressing, operate and trouble shoot hard/soft video codecs
Control: Familiarity with Crestron control systems and associated hardware
At Convene, we’re changing the way the world works by transforming the way businesses work. By partnering with the largest landlords in commercial real estate, we design and service the next generation office building – one that feels more like a full-service, lifestyle hotel. Our integrated “workplace-as-a-service” platform gives building tenants and enterprise clients access to a growing network of premium meeting and event spaces, flexible workspaces, hospitality services, and curated experiences for users, all connected by Convene’s proprietary technology platform.
• Founded in 2009
• Locations in New York City, Boston, Philadelphia, and Washington, D.C.; Opening in LA in 2018 and plans to expand globally.
• Launched Convene Workplace in 2017
• Ranked #11 Workplace in New York in 2017 by Fortune Magazine
• Ranked #30 in 2017 Linkedin Annual List of Industry Disruptors