The Assistant Director for Student Organization Engagement in the Armstrong Student Center will support event planning, manage an information desk that provides high quality customer service, implement building-specific programming, and assist in the management of Red Zone (dining/gaming venue) and the Hodge Center for Student Engagement & Leadership (SEAL). The regular work schedule for this position will be Monday – Friday with hours varying based on events and responsibilities.
Manage reservations and meet with student organizations hosting events in the Armstrong Student Center to ensure clear event setup expectations and smooth event implementation
Coordinate high quality customer service to guests utilizing the facility and services Directly supervise a diverse staff of student Ambassadors and Red Zone staff
Assist in the management of Red Zone and the Hodge Center for Student Engagement & Leadership Provide leadership and professional development opportunities for student staff
Plan, implement, and evaluate building-specific events including welcome week events, theme days/nights, and coffee-house style events in coordination with student organizations
Educate student organization leaders on Armstrong Student Center policies, procedures, and expectations
Effectively communicate event details and support needs to event production staff
Act as a liaison for event planners with Conference and Event Services, Miami University Police Department, third party vendors and Physical Facilities to coordinate services for events
Respond to emergencies and provide support to Building Managers and Event Production Staff, serving in an on-call role as part of a rotation
Apply policies equitably and recognize unusual circumstances
Work on a team in a collaborative environment
Other duties as required
The successful candidate will have a Master's Degree in a related field.
Experience in a higher education environment
1 or more years of post-Master’s related professional experience
Knowledge of college union policies and procedures related to event production and customer service
Experience facilitating student programming or implementing student-centered programs
Strong problem solving and critical thinking skills
Experience with EMS or similar space scheduling systems
Experiences that demonstrate the ability to:
Work with students
Plan and implement programs
Provide outstanding customer service
Communicate effectively with diverse populations verbally and in writing
Develop and maintain effective working relationships
Work outside of regularly scheduled hours, including evenings and weekends, as needed to support events and activities
Participate in an on-call rotation
Review of applications will begin June 18, 2019.
About Miami University
Miami University is a major public university with a small college feel. Creating environments for learning excellence and providing career opportunities in Oxford, Hamilton, Middletown, West Chester and Luxembourg, our faculty and staff are the fuel that drives Miami!
We rank first nationally among public universities for best teaching by U.S. News & World Report. Our opportunities for growth and advancement aren't limited to students in the classroom. Our faculty, staff and student employees are highly valued for their contribution toward the Miami experience.
Miami’s main campus is located in Oxford, Ohio, 35 miles north of Cincinnati. A true college town, Oxford features a wide variety of shops and restaurants within walking distance of the main campus. Our regional campuses are located in Hamilton, Middletown and the Voice of America Learning Center in West Chester, Ohio.