Manages the hospitality and event services programs and staff for assigned premier commercial real estate assets.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Builds and fosters relationship with meeting planners and tenants by creating, coordinating and executing tenant community events. Develops and coordinates concierge program and other convenience and hospitality services for the property.
Oversees and coordinates scheduling of conference facilities and meeting rooms for the property. Consults with clients to determine event needs such as space, physical set-up, AV and technical requirements, catering and other event support.
Promotes conference center and event management services to current tenants and other prospective clients. Prepares tenant newsletters, electronic blasts and property marketing materials. Updates community portal. Participates in marketing discussions and plays integral role in prospective client tours.
Develops budgets for scheduled client events. Solicits competitive bids from external service providers as needed to meet event requirements. Presents recommendations and budget proposals to client for approval.
Prepares reports to summarize service and conference center utilization for property management team. Analyzes costs/benefits and market trends as basis for program recommendations.
Supervises concierge services and other event support staff responsible for event budget forecast and reconciliation. Ensures property condition issues are corrected through timely submission of work order requests.
Performs a variety of administrative tasks for assigned staff including but not limited to phone support, draft, preparation and distribution of correspondence, expense reporting, calendar and scheduling, meeting coordination, filing and copying, Coding invoices for payment, inputs invoices into accounting system, etc.
Maintains tenant, vendor and property files, including insurance certificates, lease abstracts, etc. in accordance with prescribed standards.
Works with Building Technician staff and vendors to compile a list of maintenance items. May open work orders. Coordinates and monitors status of work assigned to vendors.
No formal supervisory responsibilities in this position.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION and EXPERIENCE
High school diploma or general education degree (GED) and a minimum of three years of related experience and/or training.
CERTIFICATES and/or LICENSES
Ability to comprehend and interpret instructions, short correspondence, and memos and ask clarifying questions to ensure understanding. Ability to write routine reports and correspondence. Ability to respond to common inquiries or complaints from clients, co-workers, and/or supervisor. Ability to effectively present information to an internal department and/or large groups of employees.
Requires basic knowledge of financial terms and principles. Ability to calculate simple figures such as percentages.
Ability to understand and carry out general instructions in standard situations. Ability to solve problems in standard situations. Requires basic analytical skills.
OTHER SKILLS and/or ABILITIES
Intermediate to advanced skills with Microsoft Office Suite
Internal Number: 19029532
With broader and deeper capabilities than any other company, CBRE is the leading full-service real estate services and investment organization in the world.
CBRE Group, Inc. is the world’s largest commercial real estate services and investment firm, with 2017 revenues of $14.2 billion and more than 80,000 employees (excluding affiliate offices). CBRE has been included in the Fortune 500 since 2008, ranking #214 in 2017. It also has been voted the industry’s top brand by the Lipsey Company for 17 consecutive years, and has been named one of Fortune’s “Most Admired Companies” in the real estate sector for six years in a row. Its shares trade on the New York Stock Exchange under the symbol “CBRE.”
CBRE offers a broad range of integrated services, including facilities, transaction and project management; property management; investment management; appraisal and valuation; property leasing; strategic consulting; property sales; mortgage services and development services.