Join our dynamic, growing, and close-knit team of meeting planners, program managers, and exhibit executives overseeing meetings in support of the life sciences industry. DIA, founded as the Drug Information Association, has provided a global, yet neutral stage, for collaboration to address healthcare challenges for more than 50 years. DIA's members come together to collaborate and problem-solve, discussing global and local challenges facing the life sciences field in an increasingly more complex and interconnected world. DIA's goal, and our members' hope, is for this collaboration to result in better policies, regulations, science, research and development, and ultimately better patient outcomes worldwide.
The Exhibit Manager, Meeting Operations is responsible for providing excellent customer service and support to exhibitors who participate in DIA Americas events, as well as leading the exhibit management of DIA Specialty Meetings to ensure their successful execution.
Manage exhibit support for meetings with exhibits including but not limited to: Personify set-up, order processing/tracking, hosting fulfillment, floorplan management, exhibitor correspondence, vendor management, logistical support, and customer service
Collaborate with Senior Manager, Meeting Operations and Business Development team regarding new exhibit/hosting opportunities for events and assist in logistics for them
Maintain Sitecore pages for exhibitor portal for Specialty Meetings
Maintain hosted content on the DIA Global App including but not limited to: promoted posts, lead retrieval, scavenger hunts, etc.
Track and maintain exhibitor statistics for meetings, including but not limited to new exhibitors, usage of hosted opportunities, mobile app statistics, and exhibitor satisfaction
Create and maintain exhibitor design collateral, including but not limited to: prospectus, exhibitor directories, signage, etc.
Monitor and manage ancillary exhibitor events with the facility
Onsite execution of exhibit programs at Specialty Meetings
Special projects and other responsibilities as assigned
Qualifications & Requirements
Bachelor’s degree required
Minimum of 3 years’ overall experience with 1.5 years experience with exhibit management
Project management experience with track record of meeting and exceeding project timeline deadlines
Highly organized and detail-oriented with excellent follow-through and communication with all stakeholders – internal and external
Resourceful, flexible and able to set, track and meet deadlines for multiple projects in a dynamic environment, and deliver high-quality results
Anticipates and continually seeks ways to develop and improve operationally for the organization, and professionally as an individual
Takes ownership and responsibility for outcomes
Able to interact effectively and appropriately in a global environment with individuals of various cultures and organizational levels (up to C-level), scientists, doctors and/or regulatory/agency authorities
Working experience and expertise with relevant systems including intermediate-advanced In-Design, Adobe Suite, Microsoft Suite experience required; Sitecore and personify experience preferred
Some overnight travel required
Fluent in English. Proficiency in other languages a bonus
Attendance at the Global Annual Meeting in June a requirement
DIA (founded as the Drug Information Association) is a global association that mobilizes life science professionals from across all areas of expertise to engage with patients, peers and thought leaders in a neutral environment on the issues of today and the possibilities for tomorrow. As a member-driven, volunteer organization, professionals from 80 countries have affected healthcare outcomes, by engaging with DIA through an unparalleled network, educational offerings, and professional development opportunities.
DIA is based in Washington, DC (US) with regional offices representing the Americas (Horsham, PA, US); Europe, the Middle East, and Africa, (Basel, Switzerland); and Asia (Beijing and Shanghai, China; Mumbai, India; and Tokyo, Japan).