The Donor Engagement Manager is an integral part of the Strathmore Advancement team, effectively assisting with the cultivation and stewardship of donors, members, and prospects, working to further their engagement with Strathmore’s mission. Reporting to the Director of Donor Engagement, the Donor Engagement Manager will be responsible for coordinating with the Advancement team on strategic outreach to current and potential donors (individual and institutional), members, and elected officials; deepening their passion for and commitment to Strathmore through events and other engagement opportunities; and stewarding donors in a way that retains and augments support over time. The Donor Engagement Manager will be based at the Music Center and work closely with marketing and communications, box office, operations, and program staff to accomplish her/his/their objectives.
ESSENTIAL DUTIES AND RESPONSIBILITIES
May include, but are not limited to:
Plan and execute a comprehensive donor stewardship program to help generate new, renewed, and increased gifts to further engage donors with Strathmore’s mission.
Design strategic donor stewardship communications such as drafting e-newsletter content, speaker remarks, and thank you letters for donors at all giving levels.
Work closely with the Marketing and Communications team to develop and produce high quality stewardship deliverables such as videos, written, and online pieces.
Oversee the Comcast Circles Lounge providing regular reports of expected guests; manage volunteer and staff scheduling; coordinate for food/beverage service. Serve as a Lounge host in rotation with Advancement team.
Responsible for the fulfillment of member, donor, and sponsor benefits. Propose new and creative benefit and surprise-and-delight ideas.
Provide concierge ticket service to Circles members, board, and major donors.
Coordinate ticketing of President’s Box and other VIP seating locations.
Organize the timely annual production and installation of the Donor Wall and other donor recognition lists.
Utilize database (Tessitura) to document donor experiences and interactions, as well as assist the Advancement team with the creation and maintenance of moves management plans.
Serve as a strategic partner for the Advancement team offering advice and guidance that ensures comprehensive, coordinated stewardship, recognition, and engagement of top donors.
Event Management 35%
Serve as the lead event planner for the Advancement team by planning and implementing a year-round schedule of events to cultivate prospective donors and steward current donors such as the season preview reception, artist meet and greets, and more.
Coordinate fundraisers and work with the Advancement team to develop and pursue strategies to secure event sponsorship and other philanthropic support; establish donor benefits, ensure proper recognition, and benefit fulfillment.
Manage events from start to finish which involves decision making input on external resources, managing event processes, volunteer management and preparing and monitoring event budgets.
Manage event vendor procurement such as researching vendors, requesting quotes, and processing invoices.
Liaise with other departments and outside vendors on the development of printed materials, event announcements, catering, production, artists, and operations.
Manage event attendance and build comprehensive event briefings for the Advancement and leadership teams that includes research on event guests.
Monitor event results, including attendance, expenses, and other feedback; recommend adjustments and improvements as needed.
Relationship Building & Prospecting 20%
Lead on utilizing and supporting the team on iWave, a prospect research tool.
Develop knowledge of major donors and their interests in addition to understanding various segments of Strathmore’s overall donor population.
Prospect existing Strathmore donors and patrons; make recommendations based on research and capacity indicators for more in-depth engagement.
Prepare prospect research and bios.
Assist with preparing comprehensive briefings ahead of donor and prospect meetings so Strathmore staff have relevant information to confidently share a case for support.
Support the Donor Services Coordinator in answering general inquiries from members, donors, and prospects.
Work with other departments across Strathmore, serving as a liaison to ensure that all parties are involved in donor cultivation and customer service.
Other duties as assigned.
A COMPETITIVE CANDIDATE IS:
A skilled relationship-builder and listener with a genuine interest in meeting and helping others.
A confident communicator, capable of determining how best to reach different audiences and executing communication based on that understanding.
Able to effectively manage a project with precision and accuracy from start to finish.
A spirited thinker who anticipates needs, contributes creative ideas, and proposes solutions with strong decision-making capability.
Able to keep your eye on a variety of priorities and stay on top of deadlines in a fast-paced environment.
Flexible in your approach and demeanor to align with the shifting demands of evolving and complex circumstances.
Able to perform with a high-level of discretion, professionalism, and integrity with the ability to safeguard confidential information.
Passionate about the arts and arts education.
Having a keen awareness of details including an eye for inconsistency or inaccuracy, and the initiative to investigate and resolve issues.
Creating high quality advancement correspondence and materials with efficiency to help Strathmore meet its fundraising goals.
Managing multiple projects and tasks through completion with precision and accuracy.
Displaying a high degree of dependability and reliability.
Providing meticulous oversight of the donor experience.
Building and maintaining good working relationships with volunteers, donors, and colleagues
3-5 years fundraising, special events, or related experience.
Bachelor's degree or equivalent certification.
Experience planning and executing fundraisers, events, or meetings.
Strong writing and proofreading skills, preferably with prior experience writing and editing under executive level signatures.
Resourcefulness and excellent problem-solving skills with a keen attention to detail.
Proficiency with Microsoft Word, Excel, and PowerPoint.
Experience with CRM/Fundraising database is preferred; Tessitura is a plus.
Able to work evenings and weekends to accommodate performances and event schedules.
Strathmore is committed to providing equal employment opportunities to all employees and applicants for employment. Accordingly, Strathmore provides employment opportunities without regard to race, color, religion, creed, ethnicity, sex, pregnancy, national origin or ancestry, age, physical or mental disability, citizenship status, marital status, sexual orientation, gender identity, family responsibilities, genetic status or information, military or veteran status or status in any status protected by federal, state, or local law.
This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. Strathmore will not tolerate unlawful discrimination, harassment, or retaliation under any circumstances.
We are eager to cultivate a broad and inclusive field of applicants. Strathmore is committed to building a diverse community of staff, volunteers, and interns. Individuals from underrepresented groups are encouraged to apply.
Additional Salary Information: This is an exempt, salaried position. Salary is commensurate with experience, with a competitive benefits package.
About Strathmore Hall Foundation, Inc.
Strathmore is a nonprofit multi-disciplinary arts center and presenting organization based one-half mile outside the Capital Beltway in North Bethesda, Maryland. Best known for performances and events at the Music Center at Strathmore, the organization has been presenting accessible, affordable visual and performing arts in the smaller Mansion at Strathmore and all over its 16-acre site since 1981. Strathmore also presents throughout the community and at a new 250-seat venue, AMP, at Pike & Rose.
High quality arts programming, designed for audiences of many tastes, served with the hospitality and warmth of a family enterprise, are the hallmarks of Strathmore. Seasonal outdoor events seek to be inclusive in their programming appeal, reaching out to people of all ages, interests, and cultural heritage.
Artistic offerings presented by Strathmore in the Music Center include world-class performances by major international artists of folk, rock, blues, pop, R&B, jazz, world music, show tunes, dance, and classical music. The Music Center at Strathmore is home to several arts and education partners including the Baltimore Symphony Orchestra, The National Philharmonic, Washington Per...forming Arts, Levine Music, CityDance, InterPLAY, and Maryland Classic Youth Orchestras. Learn more about our partners.
The Mansion at Strathmore is home to more intimate artistic programs presented by Strathmore in the warm and acoustically superb 100-seat Dorothy M. and Maurice C. Shapiro Music Room, the Gudelsky Gallery Suite exhibition spaces, the outdoor Gudelsky Concert Pavilion, and outdoor Sculpture Gardens. The Mansion also features the Strathmore Tea Room, serving Tuesdays and Wednesdays, and Shop at Strathmore.
AMP by Strathmore is located 2 miles north on Rockville Pike in the Pike & Rose neighborhood. This 250-seat cabaret style club features gourmet dining alongside rock, blues, jazz, folk, R&B, comedy, and other genres of performance.
As Strathmore is deeply committed to maintaining affordable and accessible arts programs to all audiences, an abiding partnership of both private and public support for Strathmore is required to nurture and perpetuate this creative endeavor... to provide a "home for the arts" in our growing community.