Broward County's Greater Fort Lauderdale Convention and Visitors Bureau is looking for an experienced service leader to manage, guide, and inspire a Destination Services team. Overall, the position will support our group selling efforts through maintaining positive relationships with local industry partners, connecting meeting planners with local resources, and working to increase the customer experience within Broward County.
This position will be responsible for a team of in-house staff focused on in market servicing of meetings and groups booked through GFLCVB's sales efforts. These events can vary from small, single facility training sessions to large city-wide conventions. Developing strategy, implementing effective systems and procedures, delivering on service promises, and empowering staff through leadership and support are necessary abilities for the successful candidate.
This position serves as a primary day-to-day point of contact for industry partners (hotels, attractions, restaurants, retail, etc.), and as such serves as one of the most visible members of the team. In addition to leading staff, the successful candidate will be a self motivated, driven service professional capable of balancing multiple tasks and priorities in a fast paced, ever changing environment. The candidate should have an established reputation as trustworthy and reliable among meeting buyers, association executives, and group planners. The candidate should also have a history of building and maintaining relationships with hotel operations and sales & service staffs. Further, a candidate with successful working experience in hotel operations is preferred.
Management functions in this position include building and leading a team, participating in the development of the department's annual budget and annual strategies, planning and communicating purchases and other administrative needs in advance, and communicating the department's successes and opportunities regularly with the appropriate upper management.
Servicing events and conventions is a dynamic function; the appropriate candidate will be willing and able to easily adapt to and implement last minute changes.
Candidate should be proficient in Microsoft Office, CRM (Simpleview or similar), Cvent, EmpowerMINT, LinkedIn. Word, Excel, Power Point, and Photoshop.
Typical Service functions this position will execute and/or oversee include: - Creating communication & promotional pieces to notify the community of group's arrival. - Creating fliers for various events (welcome receptions, food truck rallies, pre/post familiarization tours, destination activities) orchestrated by the GFLCVB Destination Services Team. - Designing and ordering printing for physical Welcome Signs for incoming meetings/conventions to be displayed at hotels, restaurants, or other venues throughout Broward County. - Creating electronic welcome signage for incoming meetings/conventions to be displayed at both the Fort Lauderdale-Hollywood International Airport and the Broward County Convention Center. - Preparing welcome letters and welcome kits on behalf of the GFLCVB Manager to be sent to meeting planners whose meetings went definite in Broward County. - Coordinating ground transportation & logistics for conference and trade show attendees while in Broward County. - Providing hotel and convention center concierge assistance to guests attending conferences and trade shows in Broward County. - Attending off site events, festivals, and conventions to promote the destination.
This position will assist in various emergency functions as-assigned before, during, and after a disaster. This includes, but is not limited to, working at the Broward County Emergency Operations Center during a hurricane.
Performs complex, professional services and supervisory work of dynamic programs and partnership management at the Greater Fort Lauderdale Convention and Visitors Bureau (GFLCVB).
Works under administrative supervision, developing and implementing programs within organizational policies and reports major activities to executive level administrators through conferences and reports.
Internal Number: 1406568
About Broward County (Visit Lauderdale)
Created by the Board of Broward County Commissioners in 1987, the Greater Fort Lauderdale Convention & Visitors Bureau (GFLCVB) is a governmental agency funded by a portion of the tax on hotel rooms. The staff of the GFLCVB promotes the Greater Fort Lauderdale area as a premier year-round leisure and meeting destination.