Senior Catering Manager-Hilton Austin Convention Center
Location: Austin , Texas
Type: Full Time
Required Education: High School
Quarterly Sales Incentive Program
Internal Number: HOT07W04
The beautiful and bustling Hilton, Austin boasts 800+ guest rooms and over 85,000 square feet of premier meeting space. An ideal location for your clients to host their convention or life event! The catering department is consistently striving to maximize revenue and ensuring event planner satisfaction while meeting and or exceeding department and individual revenue goals.
As Senior Catering Manager you will be responsible for the development of market segment(s) including solicitation of new customer relationships, negotiation of business through proposals and contracts to close business. Creative design of menus and events to maximize revenue and event experience. Maintain existing relationships with corporate and social accounts. Fostering all internal customer relationships to ensure consistent, high level service throughout the pre-event, event, and post-event phases of events. This position primarily handles complex social events. Directs event logistics to affected departments and team members responsible for event execution. Serve as the primary contact and is responsible for his/her experience.
May support and act on the behalf of the Director of Catering and Events or Director of Event Planning and Operations in her/his absence.
As a Team Member in this role, you will be responsible to:
Handling galas, social events, or local corporate events of 100 person and more
To organize, plan and prioritize your duties by developing plans and goals.
Timely communication to internal and external clients via telephone, email, written documents or in person.
Create and maintain relationships with clients to set and meet client expectations and deliver on those expectations.
Demonstrate knowledge of job systems, products, booking systems, and processes.
Resolve conflicts and negotiate with others while handling complaints, settling disputes, and resolving grievances and conflicts.
Selling and influencing both internal and external clients.
Make decisions and solve problems by analyzing and evaluating the issues and determine the best solution.
Ensure high quality service by communicating and assisting others to understand the guest needs, providing direction and guidance, feedback and individual coaching when needed.
Participate in customer site inspections and assist with the sales process as necessary.
Minimum Years of Experience: two (2) years Hospitality related experience at manager level within events or catering
Additional Requirements (i.e. % of travel time, etc.): 0% travel
Core Competencies including but not limited to:
Writing-Communicating effectively in writing as appropriate for the needs of the audience.
Reading Comprehension- Understanding written sentences and paragraphs in work related documents.
Oral Comprehension- The ability to listen to and understand information and ideas presented through spoken words and sentences.
Basic Computer Skills- Using basic computer hardware and software (e.g. personal computers, word processing software, internet browsers, etc.)
Customer and Personal Service- Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
Number facility- The ability to add, subtract, multiply, or divide quickly and correctly.
Creativity- The ability to come up with creative ways to solve a problem.
Management Competencies including but not limited to:
Adaptability- Ability to effectively adjust to major changes in work tasks or the work environment
Building Trust- Ability to interact with others in an honest, fair, and respectful way while giving others confidence in one’s intentions and those of the organization.
Communication- Skilled at clearly conveying information and ideas.
Customer focus- Ability to develop and sustain productive customer relationships; actively seeking information to understand and address customers’ needs.
High Work Standards- Sets high standards of performance for self and others; assumes responsibility and accountability for successfully completing assignments or tasks.
Planning and Organizing- Skilled at establishing courses of action for self and others to ensure work is completed efficiently.
Decision Making/Problem Solving: Ability to identify and understand issues, problems, and opportunities; using effective approaches for choosing a course of action or developing solutions.
Stress Tolerance- Ability to maintain stable performance and positive relationships with others while under pressure or opposition.
Technical / Professional Knowledge and Skills – Demonstrates a satisfactory level of position-related technical knowledge and skills.