This position is responsible for planning, organizing, and coordinating all services, facilities, and logistics for scheduled conferences, meetings, and seminars for the Office of Conference and Event Services. This includes details for room set-up, equipment needs, lodging, meals, transportation, and other event details. This individual works closely with other members of the management team to provide the required services. This position reports to the Director of Conference and Event Services. This position works with and provides input and suggestions to corporate, academic and social planners to ensure that their meetings, conferences and events are well organized and highly professional. Responsibilities also include scheduling events in both campus chapels, including negotiating of contracts, assistance with billings and deposits, coordinating the maintenance and use of the chapels, and building relationships with customer base.
- Shares responsibility for evaluating and processing event requests for proposals. - Responsible for booking the spaces of conferences, meeting, and social events for conference services, considering dates requested, services required, numbers of participants, schedules, equipment needs, etc. Books or works with appropriate staff members to book facility space, dining space and lodging. Maintains records using Event Management System, Iris, catering software, 25Live and hotel management system. - Works with and provides input to corporate, academic and social event planners to provide the services required for conferences, meetings and events, including lodging, event space, audio-visual equipment, meals and refreshments, and activities. - Coordinates all event needs with the appropriate staff, and with internal and external vendors as required (internal including Housing, Dining, Physical Facilities, Rec Sport, MUPD, IT, etc. ; external including area hotels, transportation, equipment rental, floral, shipping, and entertainment companies, etc.). - Acts as primary on-site contact person for conferences, or conveys necessary information to an alternate contact person. Reviews event details with clients at the start of the event, making appropriate adjustments as needed. Communicates all revisions and information to appropriate event management and staff. - Assists with the preparation of all conference and event paperwork to ensure the communication of all event details and client needs. Communicates these needs in a clear, concise manner to appropriate management and staff members. - Responsible for the accurate entry of correct pricing in various systems for the billing of client. Responsible for the creation of invoices associated with summer conference business. - Follows up with customers post event to obtain feedback and pursue future bookings. - Develops and maintains solid relationships with all service providers, providing strong information for the coordination of their efforts and involvement in support of the activities and programs requested by clients of conference and event services. - Responsible for the ordering and inventory of supplies and materials to meet the needs of conference and event clients. These supplies include, but are not limited to, flipcharts, easels, markers, decorative pieces, etc. - Collaborates with facility managers to review room set-up needs. Assists in the preparation of room diagrams as required. Ensures that all client needs have been met prior to the start of and throughout meetings and events. - Greets visitors, guests, and conference clients in a professional and cordial manner. Conducts site visits, planning meetings, and taste tests with prospective clients. - Assists with the execution of services to summer conference and camp clients including the training and management of seasonal staff, overseeing delivery of contracted services, and the immediate correction of concerns as they arise. - Sets a professional, positive, and enthusiastic tone that is customer-oriented. Actively seeks clients’ opinions about accommodations, facilities, food and service. Acts promptly and in a helpful manner when dealing with customer questions and concerns, including responding to written comments as necessary. - Communicates effectively with fellow members of the conference and event management team, the university community, and the general public. - Pursues personal self-development in order to reach a higher level of professional competence. - Performs other duties as may be required or assigned.
Miami University is committed to creating an inclusive and effective teaching, learning, research, and working environment for all.
Miami University, an Equal Opportunity/Affirmative Action employer, encourages applications from minorities, women, protected veterans and individuals with disabilities. Miami University prohibits harassment, discrimination and retaliation on the basis of age (40 years or older), color, disability, gender identity or expression, genetic information, military status, national origin (ancestry), pregnancy, race, religion, sex/gender, status as a parent or foster parent, sexual orientation, or protected veteran status in its application and admission processes, educational programs and activities, facilities, programs or employment practices. Requests for reasonable accommodations for disabilities related to employment should be directed to ADAFacultyStaff@miamioh.edu or 513-529-3560.
As part of the University’s commitment to maintaining a healthy and safe living, learning, and working environment, we encourage you to read Miami University’s Annual Security & Fire Safety Report at: https://miamioh.edu/campus-safety/annual-report/index.html, which contains information about campus safety, crime statistics, and our drug and alcohol abuse and prevention program designed to prevent the unlawful possession, use, and distribution of drugs and alcohol on campus and at university events and activities. This report also contains information on programs and policies designed to prevent and address sexual violence, domestic violence, dating violence, and stalking. Each year, email notification of this website is made to all faculty, staff, and enrolled students. Written notification is also provided to prospective students and employees. Hard copies of the Annual Security & Fire Safety Report may be obtained from the Miami University Police Department at (513) 529-2223.
- A minimum of 5 years of experience in the hospitality industry, or a like position. - A proven ability to communicate effectively with a diverse group of individuals including university faculty, staff, and administrators, corporate executives and meeting planners, and the general public is required. - Willingness and ability to work a varied schedule, including evenings, weekends and holidays.
An Associate or Bachelor’s Degree in business, mass communications, marketing, hotel/restaurant management, or related field, or equivalent work experience and training is desired.
“Miami University, a student-centered public university founded in 1809, has built its success through an unwavering commitment to liberal arts undergraduate education, with complementary quality graduate programs, and the active engagement of its students in both curricular and co-curricular life. With a student body of 16,000, Miami effectively combines a wide range of strong academic programs with faculty who love to teach and the personal attention ordinarily found only at much smaller institutions. Faculty and staff are highly valued for their contributions toward the Miami experience. Employees enjoy a competitive benefits package and stable work environment as they work to support the university’s educational mission. Miami’s main campus is located in Oxford, Ohio, 35 miles northwest of Cincinnati, with regional campuses located in Hamilton and Middletown, Ohio, and a center in Luxembourg. Known as one of the most beautiful campuses in the nation, Miami, the nation's tenth oldest public university, is recognized for its striking red brick Georgian-style architecture and tree-shaded lawns. Take a Virtual Tour from our website.”