Career Center

University of California Irvine

Classroom Support Technologist


Updated: Jan 13, 2023
Location: Irvine-Campus
Job Type:
Department: OIT Client Services



Job Opening ID: 44363

Reports To: Operations Manager

Working Title: Classroom Support Technologist

Department: OIT Client Services

Bargaining Unit: TX

FLSA: Non-Exempt

Payroll Job Code: 004804

Job Location: UCI Campus- Irvine

Percent of Time: 100%

Work Schedule: 11am-8pm, M-F

Employee Class: Career

Position Summary:

The Office of Information Technology (OIT) is responsible for supporting the IT needs of UC Irvine faculty, students, and staff. Our mission is to provide information technology leadership, services, and innovative solutions to promote the research, education, and community service goals of the University. The Classroom Technologies group within OIT is responsible for instructional technology in roughly 150 classrooms, computer labs, and conference rooms, and instructional tools used campus-wide such as Zoom, YuJa, and Poll Everywhere.

Under supervision of the Operations Manager, OIT Classroom Technology Support, the Classroom Support Technologist provides audio/visual and limited computer support for Smart Classrooms, lecture halls, computer labs, conference rooms, etc. Completes production jobs and tasks that are moderately difficult, requiring judgment in resolving procedural issues. Duties include performing first-level help desk and first and second level in-field support of Smart Classroom users, including technical and instructional assistance. They will also include performing routine and emergency maintenance, troubleshooting and first and second level diagnostics for classroom systems, and other clerical or technical support assigned by supervisors.

Compensation Range:

$30.50 - $42.17

Department Website:

https://www.oit.uci.edu/org/

Required:

One (1) to three (3) years with BA/BS OR zero (0) to one (1) year with MA/MS and/or equivalent experience.

Outstanding inter-personal and customer service skills. Must be able to effectively communicate both verbally and in writing with meeting planners and equipment users of various competency. Follow up information gathering, and communication is often necessary. Must be organized and have good time-management skills. The ability to handle multiple tasks at once and methodically keep track of equipment, reservations, and service requests is imperative. Must be detail oriented. Information comes to us in many forms and from many sources, and the relevant details must be gathered and then input correctly for tracking, billing, and equipment programming. Working knowledge of various operating systems and office software. Work is skilled in nature, requiring independent judgment using well developed CTS guidelines. Demonstrated ability to monitor various AV systems.

Preferred:

Demonstrated ability to utilize various computer manuals and online documentation to diagnose problems. Extensive knowledge of audio/visual equipment, multimedia, and personal computers and the skill to set up, operate and troubleshoot a wide variety of equipment and systems. Includes programming support for classrooms systems using Extron GUI Configurator and Extron Global Configurator3.

Special Conditions Required:

Must pass a background check. Must possess a valid California Driver's License and participate in the DMV Pull Notice Program.

Conditions of Employment:

The University of California, Irvine (UCI) seeks to provide a safe and healthy environment for the entire UCI community. As part of this commitment, all applicants who accept an offer of employment must comply with the following conditions of employment:

• Background Check and Live Scan
  
• Legal Right to work in the United States
  
• Vaccination Policies
  
• Smoking and Tobacco Policy
  
• Drug Free Environment
  

The following additional conditions may apply, some of which are dependent upon business unit or job specific requirements.

• California Child Abuse and Neglect Reporting Act
  
• E-Verify
  
• Pre-Placement Health Evaluation
  

Details of each policy may be reviewed by visiting the following page - https://hr.uci.edu/new-hire/conditions-of-employment.php.

Closing Statement:

The University of California, Irvine is an Equal Opportunity/Affirmative Action Employer advancing inclusive excellence. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or other protected categories covered by the UC nondiscrimination policy.
We are committed to attracting and retaining a diverse workforce along with honoring unique experiences, perspectives, and identities. Together, our community strives to create and maintain working and learning environments that are inclusive, equitable, and welcoming.
UCI provides reasonable accommodations for applicants with disabilities upon request. For more information, please contact Human Resources at (949) 824-0500 or eec@uci.edu.
Job Opening ID: 44363Reports To: Operations ManagerWorking Title: Classroom Support TechnologistDepartment: OIT Client ServicesBargaining Unit: TXFLSA: Non-ExemptPayroll Job Code: 004804Job Location: UCI Campus- IrvinePercent of Time: 100%Work Schedule: 11am-8pm, M-FEmployee Class: Career Position Summary: The Office of Information Technology (OIT) is responsible for supporting the IT needs of UC Irvine faculty, students, and staff. Our mission is to provide information technology leadership, services, and innovative solutions to promote the research, education, and community service goals of the University. The Classroom Technologies group within OIT is responsible for instructional technology in roughly 150 classrooms, computer labs, and conference rooms, and instructional tools used campus-wide such as Zoom, YuJa, and Poll Everywhere. Under supervision of the Operations Manager, OIT Classroom Technology Support, the Classroom Support Technologist provides audio/visual and limited computer support for Smart Classrooms, lecture halls, computer labs, conference rooms, etc. Completes production jobs and tasks that are moderately difficult, requiring judgment in resolving procedural issues. Duties include performing first-level help desk and first and second level in-field support of Smart Classroom users, including technical and instructional assistance. They will also include performing routine and emergency maintenance, troubleshooting and first and second level diagnostics for classroom systems, and other clerical or technical support assigned by supervisors. Compensation Range: $30.50 - $42.17 Department Website: https://www.oit.uci.edu/org/ Required: One (1) to three (3) years with BA/BS OR zero (0) to one (1) year with MA/MS and/or equivalent experience.Outstanding inter-personal and customer service skills. Must be able to effectively communicate both verbally and in writing with meeting planners and equipment users of various competency. Follow up information gathering, and communication is often necessary. Must be organized and have good time-management skills. The ability to handle multiple tasks at once and methodically keep track of equipment, reservations, and service requests is imperative. Must be detail oriented. Information comes to us in many forms and from many sources, and the relevant details must be gathered and then input correctly for tracking, billing, and equipment programming. Working knowledge of various operating systems and office software. Work is skilled in nature, requiring independent judgment using well developed CTS guidelines. Demonstrated ability to monitor various AV systems. Preferred: Demonstrated ability to utilize various computer manuals and online documentation to diagnose problems. Extensive knowledge of audio/visual equipment, multimedia, and personal computers and the skill to set up, operate and troubleshoot a wide variety of equipment and systems. Includes programming support for classrooms systems using Extron GUI Configurator and Extron Global Configurator3. Special Conditions Required: Must pass a background check. Must possess a valid California Driver's License and participate in the DMV Pull Notice Program. Conditions of Employment:
The University of California, Irvine (UCI) seeks to provide a safe and healthy environment for the entire UCI community. As part of this commitment, all applicants who accept an offer of employment must comply with the following conditions of employment:Background Check and Live ScanLegal Right to work in the United StatesVaccination PoliciesSmoking and Tobacco PolicyDrug Free EnvironmentThe following additional conditions may apply, some of which are dependent upon business unit or job specific requirements.California Child Abuse and Neglect Reporting ActE-VerifyPre-Placement Health EvaluationDetails of each policy may be reviewed by visiting the following page - https://hr.uci.edu/new-hire/conditions-of-employment.php.

Closing Statement:
The University of California, Irvine is an Equal Opportunity/Affirmative Action Employer advancing inclusive excellence. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or other protected categories covered by the UC nondiscrimination policy.
We are committed to attracting and retaining a diverse workforce along with honoring unique experiences, perspectives, and identities. Together, our community strives to create and maintain working and learning environments that are inclusive, equitable, and welcoming.
UCI provides reasonable accommodations for applicants with disabilities upon request. For more information, please contact Human Resources at (949) 824-0500 or eec@uci.edu.

To apply, visit https://careersucirvine.ttcportals.com/jobs/10893048-classroom-support-technologist





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