Manages the activity of contracted services.Â Responsible for monitoring, interpreting, and enforcing the terms and conditions of assigned contracts.Â Has frequent contact with service providers and clients and manages Service Level Agreements (SLA) with clients.
First line management of contract services includes, but is not limited to meeting with key facility customers on a regular basis; soliciting customer feed back regarding delivery and quality of service; serving as the primary contact between vendors and customers on a broad range of issues; performing periodic inspections, both announced and unannounced; overseeing quality control/assurance; and compiling and disseminating reports of findings and corrective action and recommendations.
Manages other related services, including cleaning and replacing entrance walk off mats; coordinating with event planners and assisting in scheduling contracted services for events across campus; and scheduling project cleaning services.
Entails prioritizing and scheduling work assignments (daily management and long-range planning), inspecting work for quality and completion, and coordinating emergency and urgent work
Understands the administrative processes of good management including human resources (mentoring and disciplinary practices, reviewing and approving timecards and paid time off, filing accident reports, organizing and directing continuous and consistent training programs for reporting staff, etc.); procurement and inventory (ordering and stocking of services, materials, and equipment); effectively using and supporting University policies and standard operating procedures; and developing and using performance measurement tools to improve processes.
Assists in the preparation and subsequent management of operating budgets, alterations and repair budgets, and capital budgets, where appropriate.Â
Coordinates and cooperates with other Shops, Client Services Managers, and Project Management on multi-shop assignments and reviewing major renovation projects.Â Works with architects, contractors, and building users, when renovations or major systems repairs occur to ensure that this work is done in a safe and efficient manner.
Effective and timely communication, whether verbal or written, with customers, vendors, and Facilities Servicesâ™ staff.Â
Must be able to respond to emergency calls at any hour of the day and must be willing to work long or irregular periods when needed.
Works mostly independently to create and proactively maintain partnerships with clients, internal and third party service providers and other University partners in an assigned campus area.
Proactively identifies substandard conditions and services and recommends corrective actions.
Interprets needs and gaps in service to collaborate with and recommend appropriate services to colleagues and vendors.
Performs other related work as needed.
Valid driverâ™s license with the ability to pass a motor vehicle background check.
Technical Skills or Knowledge:
Knowledge and understanding of modern maintenance management techniques.
Read and interpret documents such as contracts, blueprints, safety rules, operating and maintenance instructions, and procedure manuals.Â
Read and interpret the City of Chicago Building codes, International Building Codes, and OSHA requirements.
Add, subtract, multiply, and divide in all units of measure relevant to the job.
Calculate figures and amounts such as proportions percentages, area, circumference, and volume.
Maintains technical expertise by attending educational programs and reading technical publications.
Strong comprehensive management skills and techniques.
Effective planning and scheduling skills.
Excellent customer service orientation.
Demonstrated oral and written communication skills with trades personnel, professionals, faculty, students, staff, and administrators.
Demonstrated ability to produce quality work at a fast pace.
Coordinate multiple tasks concurrently with excellent follow-up.
Problem-solving and conflict resolution skills.
Think creatively while working independently with an attention to detail.
Write routine reports and correspondence.
Communicate effectively in writing or speaking to customers, vendors, and employees of organization.
Mobility and agility necessary to climb stairs and ladders, capable of high-altitude work, capable of working in restricted spaces.
Move around campus to inspect buildings.
Work in extreme temperatures.Â
Mechanical aptitude, manual dexterity and physically capable of strenuous activity over extended periods of time.
Keyboarding, stooping to reach files and light lifting.
Cover Letter (required)
References Contact Information (3)(required)
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