Associate Director of the Visit Experience - Undergraduate Admissions
Washington University in St. Louis
Location: St. Louis, Missouri
Internal Number: JR74584
The Associate Director works with the Director of the Visit Experience to strategically lead development of the Visit Experience including overseeing the execution of daily visits and special events. The position has primary responsibility for the activities and interactions in the Sumers Welcome Center and oversees a staff of 5 Admissions Counselors and 3 event coordinators. The Associate Director sets the standard of the experience for daily visits and special events and works to ensure customer service, greeting and assisting visitors, parking, and on-campus experiences exceed the expectations of all visitors to the university. The role works across the division to support visitors to Admissions & Aid including prospective students & families, college counselors, and current students and families, in addition to any visitor who enters the Welcome Center. Additionally, the position oversees the Welcome Center facility and budget, ensuring the facility, utilities, equipment, and furnishings are âœready for companyâ at all times and working with campus partners and external constituents to coordinate use arrangements.
Primary Duties & Responsibilities
Work with the Director of the Visit Experience to design and execute innovative campus visit and special event strategies to engage prospective students, parents, and high school counselors to ensure they learn about and develop affinity for Washington University.
Develop standards and direct training for the day-to-day visit experience in the Sumers Welcome Center. Direct the work of five Admissions Counselors. Provide appropriate training for all team members (approximately 50 people) who interact with visitors to ensure an excellent experience for all visitors at all times. Oversee the facility operations of the building. Manage the access to and cleaning of the public and admissions office spaces. Use available data to forecast staffing needs and set schedule to ensure adequate staffing. Extra hours (nights and weekends) are sometimes required. Responsible for hiring, on-boarding, goal-setting, and annual evaluation for five admissions counselors.
Provide direction and oversight to the three event planners who are responsible for planning and executing exceptional on- and off-campus recruitments, both in-person and virtual. The Associate Director must monitor task lists for all events within the department and provide priorities, guidance and support as needed. The Associate Director is responsible for long-, medium-, and short-term planning. Responsible for hiring, on-boarding, goal-setting, and annual evaluation for three event planners.
Responsible for data integrity in the Undergraduate Admissions system as it relates to visitor and prospect data. Assist with creating online visit registration portal, reviewing visitor feedback, and analyzing effectiveness of daily and special event visits. Bi-annual review of procedures and updates to documentation are required. Provide on-going training for staff.
Oversee the $200,000+ budget for the Sumers Welcome Center and the daily visit experience including parking, hospitality and give-away materials. Oversee event budgets to ensure they align with divisional standards and objectives.
Perform other duties as assigned.
Standing at a kiosk in the Sumers Welcome Center.
The position is located in an open office environment.Â
As conditions merit, this position may be required to work remotely.
There is some lifting of materials.Â
Walking visitors to other locations on campus is sometimes needed also, as is knowledge of office equipment.
Experience in an admissions office.
Experience in a customer service environment.
Experience in facilities management.
Expertise with Microsoft Office, including Microsoft Word, Excel and PowerPoint.
Excellent data entry, clerical, typing and telephone skills are essential.
Must have attention to detail.
Must have excellent oral and written communication skills.
Must be able to balance many tasks at one time.
Must be a team player and work with a positive attitude on any task required.
Attendance at most events is required.
Excellent decision-making skills and strong judgment in managing these two critical areas of the admissions office.
Excellent customer service skills.
Must be able to manage a fast-paced environment.
Excellent oral and written communication skills.
The ability to supervise others.
The ability to coordinate ongoing projects and establish priorities.
The ability to work independently and take initiative.
Exceptional organizational skills.
Excellent project management skills with the ability to see projects through to completion.Â
A willingness to work hard, an excellent attendance record, a sense of humor and an understanding of the missions of the University are also required.
Bachelor's degree and five years of experience or equivalent number of years of education and experience to equal nine.
$55,600.00 - $94,900.00 / AnnuallyThe salary range reflects base salaries paid for positions in a given job grade across the University. Individual rates within the range will be determined by factors including one's qualifications and performance, equity with others in the department, market rates for positions within the same grade and department budget.
If you are unable to use our online application system and would like an accommodation, please emailÂ CandidateQuestions@wustl.eduÂ or call the dedicated accommodation inquiry number at 314-935-1149 and leave a voicemail with the nature of your request.
All external candidates receiving an offer for employment will be required to submit to pre-employment screening for this position. The screenings will include criminal background check and, as applicable for the position, other background checks, drug screen, an employment and education or licensure/certification verification, physical examination, certain vaccinations and/or governmental registry checks. All offers are contingent upon successful completion of required screening.
Up to 22 days of vacation, 10 recognized holidays, and sick time.
Competitive health insurance packages with priority appointments and lower copays/coinsurance.
Want to Live Near Your Work and/or improve your commute? Take advantage of our free Metro transit U-Pass for eligible employees. We also offer a forgivable home loan of up to $12,500 for closing costs and a down payment for homes in eligible neighborhoods.
WashU provides eligible employees with a defined contribution (403(b)) Retirement Savings Plan, which combines employee contributions and university contributions starting at 7%.
Wellness challenges, annual health screenings, mental health resources, mindfulness programs and courses, employee assistance program (EAP), financial resources, access to dietitians, and more!
We offer 4 weeks of caregiver leave to bond with your new child. Family care resources are also available for your continued childcare needs. Need adult care? Weâ™ve got you covered.
WashU covers the cost of tuition for you and your family, including dependent undergraduate-level college tuition up to 100% at WashU and 40% elsewhere after seven years with us.
Washington University in St. Louis is committed to the principles and practices of equal employment opportunity and especially encourages applications by those from underrepresented groups. It is the Universityâ™s policy to provide equal opportunity and access to persons in all job titles without regard to race, ethnicity, color, national origin, age, religion, sex, sexual orientation, gender identity or expression, disability, protected veteran status, or genetic information.
Washington University is dedicated to building a diverse community of individuals who are committed to contributing to an inclusive environment â“ fostering respect for all and welcoming individuals from diverse backgrounds, experiences and perspectives. Individuals with a commitment to these values are encouraged to apply.
Washington University in St. Louis, a medium-sized, independent university, is dedicated to challenging its faculty and students alike to seek new knowledge and greater understanding of an ever-changing, multicultural world. The University offers more than 90 programs and almost 1,500 courses leading to bachelor's, master's and doctoral degrees in a broad spectrum of traditional and interdisciplinary fields, with additional opportunities for minor concentrations and individualized programs. The faculty is composed of scholars, scientists, artists and members of the learned professions. They serve society by teaching; by adding to the store of human art, creativity, understanding, and wisdom; and by providing direct services, such as health care.