John M. Paz Alumni and Family Center Experience Manager
Location: Carlisle, Pennsylvania
Internal Number: 7038
Job Summary/Basic Function:
The incumbent member of the College Advancement team will serve as the main point person for the John M. Paz '78 Alumni & Family Center, a historic building currently under renovation, but opening in the fall of 2023. Situated on the corner of Dickinson's campus at High & S. West Streets, the PAFC is poised to become the main welcome center for Dickinson alumni and parents, featuring a large gathering room, several technology suites, six suites with ensuite bathrooms, and an outdoor gathering space in a lavish garden.
The manager will be responsible for overall operational management of the center including welcoming guests, booking reservations, managing events, coordinating day to day maintenance responsibilities and serving as concierge to walk-in guests. In addition, the manager will network with the Dickinson and Carlisle communities to market the center and its multiple uses. Lastly, the manager will be responsible for meeting revenue (sales) goals.
As a member of the College Advancement team, the manager will collaborate with colleagues to develop a strategic plan to maximize use of the space and revenue. This person will actively engage with visitors, evaluating potential partnerships and stakeholders that can bring significant value to the overall engagement process.
The manager will work with Dickinson campus partners to identify programs and groups to highlight throughout the house on digital displays, artwork and events.
The manager will work closely with College Advancement and Finance leadership to develop budgets, identify opportunities for revenue, and develop standard operating procedures. Revenue goals will be defined by leadership.
Strategic Revenue Generation · Set strategy to manage, meet and project revenue goals. · Network with the Dickinson and Carlisle communities to maximize income. · Collaborate with College Advancement Program Directors to develop a strategic plan to maximize the use of the center. · Serve as an advocate for the center, providing opportunities to campus partners to use the center including the President's Office, Admissions, Faculty and Athletics. · Continue to develop standard operating procedures, as this is a new position.
Operational Leadership · Inventory and order operating supplies including but not limited to essential overnight items, guest experience giveaways and food for upcoming house run events. · Triage all guest needs and engage the correct campus partners to remedy the situation (room issues, door locks, toilets, electricity, heating/AC controls, lost keys etc) · Assist guests with local info and make sure brochures and maps are available. · Be the point of contact for guests to schedule and plan their stay and/or event · Reserve parking or assist with parking plans while on campus. · Prepare bios for upcoming stays and ensure the proper people are included in communications so that we are intentional about staffing day to day. · Schedule all spaces with attention to detail of what else is happening in the space at that time. · Create and maintain digital displays and artwork. · Create keycards for guest access · Hire, manage, train and schedule student workers.
Event Logistics Partner · Oversee any special events (meetings, donor visits, fireside chats, weddings, meals etc) and coordinate with event planners to permit access to the property · Work with all visitors, events or groups to provide the best possible experience during their stay · Coordinate with CASE and Catering when events are larger than can be handled by PAFCEM · Serve and attend to events in the house including, breakfasts, lunches, meetings and cocktail hours as appropriate
Quality Assurance · Coordinate cleaning and upkeep of all areas of the facility with housekeeping and maintenance as needed. In the event of staff shortage, PAFCEM may occasionally have to engage in housekeeping activities to ensure guests can check in or events can start in a timely fashion. · Be sure all emergency items are in working order (smoke alarms, emergency lights, fire extinguisher, etc) · Identify minor maintenance needs in and around property (change lights, paint touch ups, gardening, etc) and create work orders · Identify and document priority maintenance needs to discuss with supervisor · Prepare for annual health inspections (make sure everything is clean and functioning)
Department: Alumni Relations
High School Diploma or GED
1-3 years work experience
**Experience in hospitality industry, or sales. Applicants with a liberal arts degree are encouraged to apply.
Known for its innovative curriculum, Dickinson is a highly selective, private liberal-arts college. One of the nation's oldest colleges, and named in honor of a signer of the U.S. Constitution, Dickinson became the first college chartered in the newly recognized United States in September 1783. As of 2020, Dickinson has just under 800 full-time employees - administrators, faculty and staff - and its 144-acre campus is populated by students from 38 U.S. states and territories and 49 foreign countries. More than half of students study abroad through the school's 40 programs in 24 countries on six continents, mainly in noncapital cities. Dickinson is known for its sustainability initiatives and is continually recognized by such groups as the Princeton Review (Green Honor Roll), the Association for the Advancement of Sustainability in Higher Education (AASHE; Gold rating) and Sierra magazine ("Cool School" and one of America's greenest colleges). Dickinson's stunning campus - featuring beautiful landscaping and buildings made of limestone from Dickinson's own quarry - is located in the heart of the historic central Pennsylvania town of Carlisle, a key marker in Civil War activity. Foun...ded in 1751, Carlisle is a cosmopolitan town of 20,000 people, nestled between mountains that have long been a destination for outdoor enthusiasts. The Appalachian Trail and several mountain lakes are within easy reach of the campus, as is Hershey Park and historic Gettysburg.The town is a transportation hub linked by highway, rail and air to prominent East Coast cities, with driving times that make these cities readily accessible: Harrisburg, 20 minutes; Gettysburg, 30 minutes; Baltimore, 90 minutes; Washington, D.C., two hours; Philadelphia, two hours; New York, three hours; Pittsburgh, four hours. Dickinson takes pride in its campus wellness and professional development programs, offering an array of opportunities to faculty and staff through its Holistic Health Incentive program. Dickinson continues to be recognized both nationally and locally for the college's commitment to a vibrant wellness culture on campus. Dickinson offers a competitive benefits package and retirement plan, plus tuition remission and tuition assistance incentives. The college is committed to building a representative and diverse faculty, administrative staff and student body. We encourage applications from all qualified persons.