APPLICATION DEADLINE: Open until filled, Apply immediately. First review of applications to occur on or before Friday, October 20, 2023.
Definition of Classification:
The Media Services Manager is responsible for managing the service operations of the Media Services team including temporary and contract employees as well as student assistants.
They manage all audio visual and live streaming technology that directly supports students, faculty, administrators, and staff. They also serve as primary liaison with the University's Event Services office and manage all audio visual and live streaming technology that directly supports University events.
This is an essential team member with a 100% on-campus requirement during academic terms.
This position requires flexibility to work evening and weekend hours as well as the ability to travel, as required.
Duties and Responsibilities:
The duties and responsibilities include, but are not limited to, the following:
Plans, budgets, researches, designs, specifies, implements, and supports the University's audiovisual, videoconferencing, and instructional technology infrastructure.
Oversees documentation and training material for AV equipment, coordinates with Event planners to plan, schedule, execute, and support AV event requirements.
Oversees video production services, delivers, and supports videoconferencing services.
Serves as the primary liaison to all University constituencies, including the President's office and Chief of Staff, Academic Affairs, and Event Services for campus events and live streaming.
Manages and supports Technology Enabled Classroom, Connected Campus Classroom, and special event audio visual support including teleconferencing and live streaming of events.
Coordinates and interfaces with vendors supporting the University's audiovisual needs for large internal events such as commencement.
Coordinates with vendors to expedite repairs and maintenance while implementing software enhancements and upgrades that support the functionality of AV equipment and service offerings by the Media Services department.
Manages and coordinates activities between departments and acts as a liaison with various groups on and off campus, such as facilities and campus events, student clubs and outside vendors that use audio visual and multimedia technologies.
Provides technical support and leadership in the set-up, adjustment, and operation of audiovisual equipment such as audio, video, video conferencing, video streaming, computers, cameras, projectors, video on demand, and recording equipment for events, meetings, classes, seminars and video conferences.
Sets up and operates audio video, multimedia and computer equipment, including tri-caster, microphones, sound speakers, video screens, projectors, video monitors, recording equipment, lighting, connecting wires and cables, sound and mixing boards, and related electronic equipment anticipated for each event.
Oversees the maintenance of hardware and software, including audio visual, multimedia and computer equipment? manages service of AV equipment including equipment in the AV/Multimedia division and in other locations, tests equipment to ensure proper operation, diagnoses and resolves system problems? performs minor repairs, upgrades, maintenance and routine cleaning of audio and video equipment.
Manages and coordinates training sessions and instructs users in the selection, use, design, and operation of audiovisual and multimedia equipment.
Supervises, plans, directs, and assigns work of assigned staff; makes hiring and disciplinary decisions; provides feedback on performance and approve timesheets.
Performs other related duties and special projects as assigned.
Any combination equivalent to, but not limited to, the following:
Position requires a high school diploma or equivalent with two (2) to three (3) years of additional coursework or vocational instruction in Instructional Technology, Interactive Telecommunications, Educational Media, or related field with a technical or electronics emphasis.
Three (3) to five (5) years' experience in audio visual and multimedia, computers, and video editing, in a related field or like position, installing and/or maintaining equipment associated with technologies, in a higher educational setting preferred. One (1) year in a supervisory capacity or equivalent combination of education and experience. Experience in the operation, care, and repair of audio-visual equipment.
Functional understanding of room acoustics and selecting optimal digital signage locations.
General understanding of AV over Internet Protocol (IP). Understanding of IT network architecture and the impact of AV on a converged network.
Proficient in troubleshooting the following product lines: Room Ready, Kraemer, Cisco (network and videoconferencing), WebEx, Microsoft Teams, Zoom, Creston and Extron.
Must be able to successfully design and assess systems for appropriate placement and sizing loudspeakers, monitors and projectors, cameras, and microphones. Ability to quickly diagram systems of moderate complexity and refine design as needed.
Knowledge and experience with audiovisual, videoconferencing, and instructional technology systems, trends, best practices, and applications, experience with instructional technology systems and services in higher education environment preferred.
Experience with developing documentation and other training materials, video and sound production experience, video and web conferencing systems and support, web and cloud-based systems and services.
Must possess a valid driver's license with a good driving Note: Out-of-state licenses are valid until appointment. A valid California Class “C” driver's license must be obtained within ten (10) days of appointment (in accordance with CA Vehicle Code 12505c).
Knowledge and Skills:
Ability to manage multiple, complex projects, multi-task and meet frequent deadlines. Skill in effective leadership and collaboration.
Must work independently, demonstrate exemplary interpersonal skills, and communicate clearly in person and over the telephone with staff, students, parents, and the public and be customer-service oriented.
Communicate effectively and follow instructions, both verbally and in writing.
Aptitude to learn new and evolving technology and recommend ways to improve position's efficiency.
Excellent technical, analytical, and problem-solving skills.
Excellent organizational skills.
Ability to recommend appropriate courses of action within established guidelines.
Ability to foster strong, positive relationships and align both internal and external resources to achieve university objectives.
Ability to exercise discretion and work with confidentiality.
Must be able to competently interact with a culturally and ethnically diverse population of students, faculty, and staff.
Physical Requirements/Working Conditions:
Standard office and field setting. Duties performed are primarily in the office, on location assistance for event set up and maybe in an office environment while sitting at a desk or computer workstation or in meetings. At least minimal environmental controls to assure health and comfort. Must be flexible and able to work evening and weekend hours.
Incumbents regularly stand for long periods of time; speak clearly and distinctly to provide information; near vision to read written communications and computer display screens; hear and understand voices over telephone and in person; use hands and fingers to operate an electronic keyboard or other office machines; walk on a regular basis; travel to various locations; finger dexterity may be required to utilize and operate the specialized tools and equipment; distinguish colors and have depth perception; reach with hands and arms; pushing, pulling lifting and occasional crawling; stoop or kneel or crouch; ascend/descent ladders, stairs, scaffolding, ramps and/or poles; and lift, carry and/or move objects typically weighing up to 10-25 pounds and on occasion up to 50 pounds. There may be exposure to inclement weather as well as to dirt/dust, chemicals/solvents, and noise with occasional exposure to temperature extremes and vibrations.
TO APPLY: A resume/CV and cover letter are required. In compliance with The Americans with Disabilities Act, if selected for the interview process and accommodations are needed, please call (909) 748-8040. If you are unable to complete an application due to a disability, contact us at (909) 748-8040 to ask for an accommodation or an alternative application process.
HIRING RANGE: Anticipated hiring range is near or at the minimum of the classification, commensurate with candidate's education, experience, skills, and training. The University of Redlands is required to provide a reasonable estimate of the compensation range for this role. This range takes into account the wide range of factors that are considered in making compensation decisions including but not limited to experience, skills, knowledge, abilities, education, licensure and certifications, and other business and organizational needs. It is not typical for an individual to be offered a salary at or near the top of the range for a position. Salary offers are determined based on final candidate qualifications and experience. The full salary range for this position is defined as the Full Pay Range. The budgeted salary or hourly range that the University reasonably expects to pay for this position defined as the Hiring Range. Placement within the Hiring Range is determined by internal equity, and relevant qualifications.
BACKGROUND CHECK: Satisfactory completion of a background check (including a criminal records check) is required for employment. The University will make a conditional offer of employment, which may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information. Failure to satisfactorily complete the background check may affect the continued employment of a current employee who was conditionally offered the position.
DRIVER'S LICENSE CHECK: Possession of a valid Driver's License is required for certain positions. Employees in positions that require a valid Driver's License will be enrolled in the Department of Motor Vehicles (DMV) Government Employer Pull Notice Program which confirms possession of a valid driver's license and reflects driving record.
PHYSICAL AND PSYCHOLOGICAL EXAMS: For certain positions typically in Public Safety, Facilities, Athletics and Information Technology Services departments, employment is contingent upon a candidate passing a pre-employment physical exam with the ability to lift in excess of 50 lbs. Public Safety Officers, in addition to a pre-employment physical exam, will also be required to pass a psychological evaluation.
INFORMATION REGARDING COVID-19: New employees are required to submit proof of having received the full course dose of an approved COVID-19 vaccine or submit an exemption request for medical or religious reasons within sixty (60) days from your date of hire.