Amounts are dependent on qualifications and experience.
Required Education:
High School
Internal Number: 501940
Western Washington University is seeking an Event Services Technical Coordinator with experience in operational event technical support and services to join the staff of the Viking Union in the Division of Enrollment and Student Services. The position is part of the Event Services Team and brings expertise in portable and installed audio and visual systems for a wide variety of campus events, including conferences, concerts, presentations and other special events. This position supervises 12-14 talented student employees and mentors them in professional AV service delivery.
About the Position:
The Event Services Technical Coordinator leads and supervises the Event Tech Crew in delivery of technical resources that support special events and meetings at the Viking Union and other venues at WWU. This includes the setup and operation of audio and visual equipment for a wide variety of events including conferences, dinners, concerts, lectures, cultural performances, and more. The position manages, purchases, and ensures a well-maintained inventory of portable and installed equipment for Viking Union Facilities. The position supervises 12-14 student employees (including the Tech Crew Lead) duties include: hiring, training, evaluations, and providing documentation for proper technology use. The position provides assistance in the planning of logistics and service delivery for special events throughout Westerns Campus and for Western Special Events held at off campus locations.
Job Duties:
30% Event Technical Services
Responsible for quality of Technical Services provided by Tech Crew at events.
Review technical requirements for events and coordinates the delivery of the setup and operation of technical equipment for event planners.
Obtains and maintains certifications in professional audio and video delivery such as AVIXA CTS and CTS-I certifications.
Maintain and operate an inventory of sound, lighting, video, and power distribution equipment for the Viking Union.
Research additional equipment needs for events or in room audio-visual equipment, working with VU IT. Orders new equipment, installs, and trains employees on use.
Develops scope of work and quotes for technical support required for events, as assigned by Event Services Manager.
Support the Event Service Manager in the planning and logistics in delivering services for special events.
Efficiently troubleshoots and supports crew members with any technical issues at events.
May be required to work at high profile special events to ensure quality of delivery, as assigned by Event Services Manager.
20% Daily Event Support
Provide daily event support for meetings and video conferences in the Viking Union.
Troubleshoot and resolve issues clientele face when operating audio visual equipment.
Maintain, replace, and install in-room audio visual equipment.
Produce and maintain instructions for self-service audio-visual equipment.
Provide technical services for indoor and outdoor events, in traditional and non-traditional venues to on campus and off campus clients.
15% Event Services Operations
Meet with clients and guides them through the planning, logistics and delivery of all technical aspects of event services, as requested.
Design and specify new portable and installed audio, video, and event lighting systems that support event spaces and service delivery.
Calculate billing and charges, input event technical charges into event software for monthly invoicing as completed by the Event Services Manager.
Support other event logistics as assigned.
30% Supervision of Tech Crew
Implement hiring process for student employees, leading search committee and aiding in selection.
Supervise 12-14 student employees providing training, guidance, and evaluation of work using student competency areas.
Lead weekly Tech Crew staff meetings.
Set weekly schedule for student technicians in the set up and operation of audio and visual equipment and power distribution for events and meetings.
Provide training to student technicians that develop professional skills to independently and safely set up and provide sound and lighting reinforcement for events.
Create and maintain documentation for student employees on the proper operation of equipment.
Develop training and educational opportunities to ensure quality service delivery and professional development of student employees in event services and evaluate progress.
Mentor and provide developmental guidance for student employees and event programmers in the complex nature of logistics, risk assessment, and policy compliance associated with event planning.
5% Software and Technology
Maintain an appropriate knowledge of audio and visual equipment and can select appropriate systems and accessories needed to produce a wide variety of events.
Use event management software to track reservations, record event details and produce reports.
Use advanced features of event management software to generate custom reports, refine department workflow, and collect specific information about events; this supports other space approvers across campus beyond just the Viking Union.
Use specialized software for creating building floorplans and two-dimensional diagrams to support event planning.
Demonstrate competency in Microsoft Office products for communication and distribution of event information.
Act as a software administrator in event management software.
3 years of experience setting up and operating AV equipment for various events performing multiple event technical operation roles including Front of House, Monitor Engineer, Stagehand, Lighting Designer, etc.
Demonstrated well rounded experiences working effectively in highly diverse and inclusive environments, with a commitment to foster and promote an environment of accessibility, diversity, equity, and inclusion (ADEI).
Demonstrated capacity to train and teach others in the operations of AV equipment.
Demonstrated experience communicating effectively and professionally, including written and interpersonal.
Experience providing welcoming, informative, and inclusive customer service to diverse populations.
Experience effectively problem solving/troubleshooting audio-visual related problems.
Flexibility to work outside of traditional business hours as necessary for meetings and events.
Ability to lift, push, and pull 50 lbs.
Preferred Qualifications:
Possess certification in AVIXA CTS (Must obtain certification within one year of employment) and CTS-I (Must obtain certifications within two years of employment).
Experience providing Lead or Supervision over other employees.
Experience with setting up temporary power distribution systems in indoor and outdoor environments.
Experience with designing and installing permanent audio-visual systems including projectors, speakers, microphones and cameras. Must complete the Extron Control Specialist program and the AV Associate training within one year of employment.
About the University:
Western Washington University, with over 15,000 students in seven colleges and the graduate school, is nationally recognized for its educational programs, students and faculty. The campus is located in Bellingham, Washington, a coastal community of 90,000 overlooking Bellingham Bay, the San Juan Islands and the North Cascades Mountain range. The city lies 90 miles north of Seattle and 60 miles south of Vancouver, British Columbia. Western has additional sites in Anacortes, Bremerton, Everett, Port Angeles, and Poulsbo. Western is recognized nationally for its successes, such as being named one of the top public master's-granting institutions in the Pacific Northwest for 25 years in a row by U.S. News & World Report. Western Washington University is committed to achieving excellence through advancing inclusive success, increasing our Washington impact, and focusing on transformational education grounded in the liberal arts and sciences and based on innovative scholarship, research, and creative activity. Western's greatest strength is the outstanding students, faculty, staff, and alumni/ae who make up its community. Western supports an inclusive governance st...ructure for all and provides a learning and working environment in which everyone can thrive. In pursuit of this excellence, individual employees are expected to establish and maintain productive and effective inclusive working relationships amongst diverse populations including staff, faculty, administration, student, and external constituents. Further, individual employees are expected to have the ability to operationalize sustainability concepts (economic, societal, environmental) into all aspects of performing their job duties.
About the Department:
The Viking Union supports Western's mission, which states that together with our students, staff, and faculty, we are committed to making a positive impact in the state and the world with a shared focus on academic excellence and inclusive achievement. We encourage applications from women, people of color, people with disabilities, veterans, and other candidates from underrepresented backgrounds and with diverse experiences interested in this opportunity.
The Viking Union connects a dynamic and diverse campus community, providing welcoming, supportive spaces, services, events, and activities that advance engagement in leadership, service, adventure and celebration.
