Compensation and Opportunity
The WAA Merit Pay Program promotes pay equity, which means WAA will fairly compensate employees for their work. Under the Merit Pay Program, this position is a Level 4 which is the beginning of the Management Series (Levels 4-6) within WAA’s Job Architecture. The Job Architecture is made up of 8 Levels and describes the difference between job descriptions and duties from entry-level to executive, as well as lays out the pathways for career growth and increased compensation. WAA will consider merit increases based on performance. In addition to growth, this position presents the opportunity to network with leading performing arts professionals and leaders throughout the West.
Benefits Summary
WAA offers comprehensive health (medical, dental, vision, and massage) and disability insurance covered at 100 percent following a 30-day waiting period. A Paid Time Off (PTO) program includes 12 recognized holidays and 15 days of vacation days per year that becomes available after a six-month probationary period. Sick time is accrued at the rate of one full day (8 hours) per month. WAA offers a Leave Program that consists of up to three days of paid Bereavement Leave, up to two weeks paid leave for Jury Duty, unpaid Military Leave, and unpaid Family Leave of up to 12 weeks. A retirement benefit that is equal to 9% of your annual salary becomes available after a successful six-month probationary period.
Preferred Education:
4 Year Degree
Additional Information:
Hybrid/Remote is allowed.
Your job is to inspire higher levels of member engagement with an integrated engagement strategy that leads to growth in membership and attendance at our signature WAA Annual Conference. You have an integral role in WAA’s mission to serve a thriving performing arts community in the West. You will be a highly visible member of the team who interacts daily with our members and other leaders in our community, helping to cultivate an increasing commitment to WAA through sponsorships and partnerships. As part of the management team, you will partner with the WAA Executive Director to translate our vision into action and foster an adaptive and creative working environment that promotes productivity, innovation, sense of accomplishment and joy among our colleagues and volunteers.
Position Level and Title
Level 4: Events and Membership Manager.
Classification
Exempt, Salary.
Salary Range
$55,000 - $80,000 DOE, plus a competitive benefits package and flexible work environment (see below).
Reports to
Executive Director.
Supervisory Responsibility
This position supervises two fulltime staff, the Communications Coordinator and Membership Coordinator, as well as a contracted production team consisting of a Conference Producer and Showcase Producer.
Physical Demands
Predominantly operates in an office or home office environment with frequent periods of time spent in various public venues to operate events. While performing the duties of this job, the employee is regularly required to talk or hear as well as stand, walk, climb stairs, use hands to handle or feel, and reach with hands and arms. The employee is required to have close visual acuity to perform an activity such as preparing and analyzing data and figures, viewing a computer terminal, and extensive reading.
Travel
Frequent travel is required.
Essential Functions
As the chief architect of the member experience, you will work with your colleagues and designated committees to develop and executive an integrated events and membership strategy that places the Annual Conference within a broader member journey. Your day-to-day work will be to connect with our members to understand their artistic and public service goals, collaborate with WAA committees to develop strategies that meet their needs, create and execute plans for memorable events and member programs that facilitate growth, coach WAA staff and contractors to achieve goals and provide exceptional member services, evaluate and report the impact of our events and member programs, and determine areas for continuous improvement that aligns with WAA’s strategic plan.
Event Management
As the expert event planner on the team, ensure an exceptional attendee experience across all WAA events and programs that and reinforce our values and brand.
Plan and implement at least eight (8) annual in-person events for members and prospects including the signature Annual Conference, Annual Member Meeting, Member Meetups, and WAA Awards.
Contribute to other WAA program events such as PAD Trade Missions and The WAA Institute by providing event planning expertise and logistical support when needed.
Develop operational plans, budgets, and processes to monitor expenses and production timelines as well as maintain accurate records.
Identify, prospect, solicit and secure event partners and sponsors.
Meet agreed upon fundraising goals for each event and ensure that partners and sponsors receive all elements of their sponsorship packages.
Provide day-to-day administration of events and programs, including supervising the events and membership team, updating information in Member365, vendor monitoring and coordination, registration tracking and check-in processes, and issue resolution as needed.
Promote events through digital, industry and local networks, and work with the Communications Coordinator to update WAA communications channels with relevant and fresh content.
Membership Management
Manage an annual membership program that achieves program growth, effective correspondence, and timely benefit deliverables.
Identify opportunities to elevate members to a higher level when appropriate.
Collaborate with colleagues and designated committees to design and implement member programs and initiatives to increase engagement and member retention.
Serve as point person for generating reports, queries, exports, mailing lists, email lists etc., and tracking and analyzing membership data and engagement.
Manage the timely delivery of renewal invoices, member notices, and other retention communications.
Develop member retention communications and strategies and work with the Communications Coordinator on implementation.
Develop new member onboarding materials and processes and work with the Membership Coordinator on implementation.
Manage member recruitment process, including assessing prospective members, implementing messaging campaigns, and coordinating recruitment contact lists.
Ensure accuracy with the application of member payments via Member365 or check deposits.
Serve as back-up support with front-line email and telephone inquiries as needed.
Administration/Other Duties as Assigned
Supervise at least two fulltime staff members and contractors.
Consult with Executive Director on selecting committee members and serve as staff liaison to assigned committees.
Manage event and membership surveys to collect feedback to include survey design/maintenance, distribution, evaluation, and reporting.
Work closely with the Administrator to support internal systems, technologies, and procedures by managing all aspects of the database as it relates to event and membership operations.
Attend other conferences and appropriate meetings to increase the visibility of WAA in the field.
Maintain flexibility to execute any other duties assigned to ensure member needs are met and be willing to participate in other WAA programs and activities as required.
WAA
Western Arts Alliance (WAA) is a membership association of performing arts professionals in the Western states and provinces. Our mission is to serve a thriving performing arts community in the West. Since 1967, WAA has helped generations of artists, artist managers, presenters, and other performing arts professionals realize their artistic and public service goals through convening, leadership and professional development, market development, and fieldwide equity initiatives.
The Workplace
WAA has a hybrid workplace with a physical coworking space in Portland, OR, and digital infrastructure that supports remote working that includes Outlook for email, Egnyte for cloud file storage, Microsoft Teams to facilitate internal collaboration, and Member365 for client management and committee work. Employees have the choice to work remotely if approved by their supervisor. However, this individual will be required to work in-person at the Annual Conference and other events, as well as be present at quarterly in-person staff retreats and in-person board meetings when scheduled.
Minimum Qualifications
A bachelor’s degree from a four-year college or university in a related field (art, business administration, communications, marketing, performing arts, etc.) OR the equivalent of direct experience (4 years).
An additional three years planning and executing events and membership programs in a professional setting OR six years in either events or membership programs.
Minimum of two years as a direct supervisor of fulltime staff or leading work teams which can be concurrent with your professional experience.
Direct experience managing volunteers and/or committees.
Knowledge or interest in the performing arts as demonstrated through previous employment, volunteerism, education, or personal arts practice.
Position Competencies
To perform the job successfully, an individual should demonstrate the following competencies:
Delegation: Choosing the right coworkers or contractors to help you with the right tasks so the workload is manageable and that you complete projects efficiently and successfully.
Enthusiasm: Demonstrates a positive and optimistic perspective that fosters confidence.
Managerial wisdom: Capacity to read people and situations and put into action the most appropriate conduct to maintain order and accuracy, considering the best available knowledge and ethical considerations.
Mission driven: Committed to communicating and promoting organizational values, vision, and purpose across the organization.
People-focused: Displays an interest in employee or member/volunteer development, learning, and success through active listening and relevant coaching.
Problem solving: Shows that you are proactive at identifying problems before they arise or escalate and that you can evaluate situations and find effective solutions.
Results driven: Signifies that when you work on a project, you always define success and look to provide the best results. You enjoy winning in an ethical way.
Storytelling: Ability to develop new ideas to enrich WAA’s identity, help shape our narrative, and translate our story into relevant context for customers.
Structure & Strategy: Shows that you can translate an idea/vision into purposeful action and build processes and workflows to accomplish goals and objectives.
Systematization: The ability to scale operations by creating processes or applying technology to eliminate friction and decision-points and increase productivity and accuracy.
Apply Online
To be considered, submit a resume and cover letter that describes your interest in WAA and the position, how your experience qualifies you for the position, and the impact you hope to have should you be offered the position by the deadline.
Not sure you meet our qualifications? Research shows that men apply for jobs when they fulfill an average of 60% of the criteria. Yet, women and other people who are systematically marginalized tend only to apply if they meet every requirement. If you believe that you could excel in this role, we encourage you to apply.
Western Arts Alliance (WAA) is a membership association of touring and performing arts professionals engaged in promoting and presenting performing arts throughout the Western states and provinces. Serving members since 1967, our annual booking conference and year-round programs are essential for artists, artist managers, presenters, and other performing arts professionals in the West.