About AOPA
The American Orthotic and Prosthetic Association (AOPA) is a national trade association committed to providing high quality, unprecedented business services and products to O&P professionals. Since our founding in 1917, we have worked diligently to establish ourselves as the voice for O&P businesses. For more information on AOPA, please visit www.aopanet.org.
Position Description
The Digital Meetings Specialist (DMS) role is a full-time position reporting to the Sr. Director, Meetings and Education. This position is focused on providing exceptional customer service and data-management for AOPA members, and proactive support to our staff. The DMS serves as the first point of contact for all of AOPA’s meetings, both virtual & in person, and is responsible for managing online registrations and all phases of customer service. The primary role of the DMS is to manage all meeting logistics as they pertain to AOPA’s Virtual Meetings; monthly webinars; Business Certificate Program and the AOPAversity online learning center including all phases of online meeting administration and data management. The DMS will also assist with logistics and program development pertaining to AOPA’s in-person meetings, including our Leadership Conference, Policy Forum, National Assembly and others. Additionally, the DMS is responsible for working with the meetings and communications teams to improve and provide accurate, pertinent information on AOPAnet.org pertaining to all meetings, education, and special events.
Responsibilities and Minimum Qualifications
AOPAversity Online Learning Management
- Provides all phases of customer service
- Maintains AOPA’s online learning management system on Freestone.
- Review’s content and quizzes, makes recommendations for improvement of content.
- Review evaluations and incorporate all findings into identified opportunities for improvements.
- Updates processes and procedures for virtual content delivery.
- Carries out the production of all content contained on the online learning management system.
- Maintains continuing education credits associated with all content for registrants.
- Responsible for all administrative functions pertaining to registration and the Freestone LMS
- Supports marketing efforts as needed.
- Provides monthly reports to certifying boards as required.
- Provides quarterly reports on the usage of AOPAversity.
Monthly Webinars and online meetings
- Organizes online registration
- Provides all phases of customer service
- Processes all continuing education credit applications and follows up with certifying boards after each meeting.
- Responsible for all administrative functions.
- Follows up with registrants to manage any receivables
- Provides quarterly reports on registration.
Business Certificate Program
- Organizes and maintains data in Netforum
- Responsible for all administrative functions, including applying for CE credits and reporting credits earned to certifying boards.
- Provides reports to the University of Hartford
Coding and Billing Seminars
- Organizes registration including online/print registration materials, badges, and onsite registration materials.
- All phases of customer service for all AOPA meetings.
- Processes all continuing education credit applications and follows up with certifying boards after each meeting.
- Responsible for all administrative functions.
Policy Forum
- Organizes online registration
- All phases of customer service
- Processes all continuing education credit applications and follows up with certifying boards after each meeting.
- Responsible for all administrative functions, including attendee badges, CE credit sign-up sheets, and packing for onsite registration as needed.
- Follows up with registrants to manage any receivables
- Provides post-show reports on registration.
Leadership Conference
- Organizes online registration
- Oversees all phases of customer service
- Processes all continuing education credit applications and follows up with certifying boards after each meeting.
- Responsible for all administrative functions, including attendee badges and CE credit sign up sheets.
- Follows up with registrants to manage any receivables
- Provides post-show reports on registration.
National Assembly
- Assists with the organization, of the call for papers, abstract grading, and speaker communications.
- Assists administratively organizing the education content of the program as needed.
- Assists with basic (heads and tails) video editing
- Assists with speaker communications to include audio/visual needs, handouts, registration and travel where needed.
- Assists with registration and all phases of customer service for the National Assembly
- Acts as co-organizer of the preliminary program and final program
- Assists with all Assembly content on the website
- Assists with development of the mobile application as needed.
- Coordinates the request for proposal process for vendors including temporary help, security, and other ancillary services.
- Coordinate’s signage order for education program.
- Coordinate’s packing, inventory, and shipping materials.
- Other duties as needed.
Administrative Functions & Special Projects
- Assists with administrative duties and coverage of telephones as needed.
- Oversees or participates in special projects upon request.
- Other duties as assigned.
Qualified candidates should have:
- Bachelor’s Degree required
- 2-5 years’ experience working with virtual conferences and/or online learning
- Experience with Freestone Learning Management System (or similar software) preferred
- High aptitude for working with data and writing queries
- Excellent customer service, organizational, interpersonal and communication skills
- Working knowledge of basic heads and tails video editing
- Ability to handle a large workload while maintaining an upbeat and positive approach
- Works well independently
Additional Requirements
- Travel required to the AOPA National Assembly, Policy Forum, and annual Assembly planning committee meeting.
- Strong knowledge of Microsoft Excel, Word, PowerPoint, Teams and Outlook required
- Knowledge of Freestone, Netforum, and video editing software such as Camtasia and/or similar platforms preferred
AOPA Benefits & Culture
AOPA offers a competitive nonprofit salary and strong benefits package, including: 100% payment of employee premiums for health insurance (medical, vision and dental), life insurance, and disability insurance. AOPA also offers health savings and flexible spending accounts; a 401(k) retirement plan with employer match; a hybrid remote/in-office work policy; and generous personal, vacation, and sick leave.
AOPA and its staff are temporarily operating in a 99% remote work environment and plan to return to a newly renovated office space by year end. AOPA plans to resume a hybrid in-office/remote work policy for the foreseeable future, with two days per week in-office and three days remote. Work must be performed in or near AOPA's headquarters in Alexandria, VA. AOPA’s staff is a highly collaborative team that depends on open communication, individual accountability, and our diverse expertise to serve our membership and the O&P community.
AOPA is an equal opportunity employer, committed to a diverse and inclusive workplace. AOPA considers qualified applicants for employment without regard to age, sex, ethnicity, religion, disability, marital status, sexual orientation or gender identity, military/veteran status, or any other basis prohibited by applicable law.
To apply, please send the following documents as one single PDF file labeled FirstNameLastName_DMS no later than October 27, 2021 to HR@aopanet.org, with “DMS 2021” as the subject heading. The desired start date for this position is December 1.
- Cover letter
- Resume
- Two professional references
