The Director, Destination Services leads the strategic direction, delivery, and innovation of Experience Columbus’ convention and event services. This role champions excellence in customer engagement, working closely with meeting planners, attendees, community stakeholders, and industry partners to create exceptional, memorable experiences that position Columbus as a premier convention destination.
As a key leader in the Destination Experience team, the Director manages convention groups, oversees a team of Destination Services Managers, develops best-in-class service strategies, and ensures seamless collaboration across internal departments and external partners. This role also plays an integral part in aligning service offerings with organizational goals, community priorities, and client success.
Experienced in the following areas (7 years of experience through education, work experience or a combination of both):
Experience in the hospitality, tourism and/or event management is a plus
Experience working with a Destination Marketing Organization (DMO) or hotel is a plus
Proven ability to develop and implement strategic service initiatives that drive client satisfaction and business growth.
Experience leading, mentoring, and managing a high-performing team, providing guidance, performance feedback, and professional development to ensure successful execution of goals.
Strong project management skills, with the ability to balance multiple priorities and deliver results on time and within budget.
Exceptional interpersonal, communication, and presentation skills; adept at building relationships at all levels.
Familiarity with Columbus’ hospitality and tourism landscape.
